[Today's Lisa Zate Topic] Today's Japan News ; Customers are not gods
Most of cash registers who bow deeply while saying "Welcome" at the cash register at the supermarket. it looks pitiful. Of course, the customer side is almost ignored. That is the usual sight in Japan.
Even in the elevator of a department store, when I was little, there was an elevator lady who bowed her head, but no customer lowered it. It's a mysterious sight.
Honestly, I feel uncomfortable compared to overseas.
Why not go and do not bow to it, there is really to say that looking at the face of the customer while a pleasantly smiling "Hi How are you?" , how not to need saying about Hello also to smiling customers.
It is a Japanese "customer is a god culture", it is actually that I think Japanese customer service is number one in the world. also that is in actual circumstances, over looking what it really suppose to mean.
It would be embarrassing for Japanese people to go abroad. This is because the other person speaks to the extent of greeting but ignores it. When you say "Hi", you just return "Hi".
The customer is neither "God" nor anything. It's not bigger than the clerk, and the clerk isn't great either.
As a service spirit and professionalism, it only "treats customers like a god."
Customers still can't forget. Being in a store means that you are in someone's possession(property), that is, people are always on an equal footing and respect is always on hand.
Comments
Post a Comment